PrestaShop technical care and SLA support.
Peace of mind on subscription.
Secure your store against failures, broken modules, and cyber attacks. Flat-rate technical support (SLA) guarantees you have an expert with a documented response time - up to 8 business hours in Growth, up to 2h in Enterprise.
Store downtime costs you real money.
Broken InPost integration? Blank white page after installing a new payment module? A 500 error trying to access the checkout? Without constant support, in the event of a failure, you end up in a looooong queue waiting for "some developer".
Failure without an SLA contract
You look for help in Facebook groups. Nobody answers. You send inquiries to agencies, and the lead time is 2 weeks. The store is stalled, customers leave for competitors, and you lose hundreds/thousands a day on burned Ads campaigns.
Failure with an SLA package
You submit a priority ticket (even at 10 PM or on the weekend, depending on the package). The bug is diagnosed immediately outside the standard queue. The issue is resolved, and the store resumes sales before most customers even notice.
Free CVE Security Scanner for PrestaShop
Before signing an SLA contract, check your store's security in 60 seconds. The free Web Berserker Security Scanner module scans your installed modules for known CVE vulnerabilities and emails you a full report.
- ✓Scans all installed modules against CVE databases (Friends of Presta + NVD/NIST)
- ✓Checks SSL, debug mode and the default admin panel URL
- ✓Clear report with risk levels and available patches, sent straight to your inbox
Compatible with PrestaShop 1.7, 8.x and 9.x · PHP 7.2+
ZIP file: install it like any other module, via Modules → Module Manager → Upload a module.
Store infected? PrestaShop malware removal.
Viruses and malware in PrestaShop stores are not science fiction. Attackers inject malicious scripts through vulnerabilities in outdated modules, steal customer payment card data, or redirect traffic to phishing sites. Google penalty? Blacklist. Payment provider penalty? Account freeze. Losses? In the thousands.
⚠ Typical symptoms of an infected store
- ✕Google marks the site as "dangerous" or shows a red warning screen
- ✕Hosting suspended your account for distributing spam or malware
- ✕Customers report unauthorised card charges after purchasing in your store
- ✕Unknown scripts, links or redirects appear in the store HTML source
- ✕The admin panel stops working or an unknown admin account appears
✓ How the clean-up works
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1
Diagnosis and isolation
I take over access (FTP/SSH), identify the attack vector and isolate the infected files without taking the store offline.
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2
Malware removal
Manual analysis and cleaning of PHP, JS files and the database. Backdoors and hidden admin accounts are fully eliminated.
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3
Hardening and updates
PrestaShop core and all modules are updated. The vulnerability exploited in the attack is closed, passwords and API keys are rotated.
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4
Post-clean-up report
I deliver a written report describing the attack, listing removed files and providing recommendations. Useful when submitting your site for re-review in Google Search Console or when contacting your payment provider.
Response time for clients without SLA: up to 48 business hours. Growth and Enterprise clients: up to 4h.
What clients say about technical support?
Opinion of the e-commerce store owner who entrusted the stability of their sales to me.
"Our PrestaShop-based store with multiple dedicated modules regularly experienced issues after updates. Since signing the SLA contract with Michał, any code conflict or security vulnerability is resolved immediately, within guaranteed hours. We no longer worry about downtime, and SLA is pure profit and peace of mind for us."
Piotr Podziewski
COO, zoodietetyka.com.pl
"Michał is one of the few developers I know who doesn't wait for a failure to be reported. He catches issues himself before they turn into a disaster. Since we signed the SLA, I am certain that someone is watching over the technical details 24/7. For me as a CEO, this is priceless: I can focus on the business instead of fighting fires in the code."
Adam Korzeniowski
CEO, dealit.gg
Certified PrestaShop Expert from Poznań, Serving All of Poland
Michał Sobczak is a certified PrestaShop expert with over 10 years of experience (since 2016), offering comprehensive technical support, maintenance, and SLA packages from 1000 PLN/month for stores across Poland. I provide technical support and SLA care locally in Poznań and remotely for clients nationwide and across Europe.
Before starting a permanent cooperation, I encourage you to read my case studies in portfolio, check out expert e-commerce articles on my blog, or directly order a professional PrestaShop audit and optimization.
What does professional technical support include?
My SLA contract goes far beyond just reacting to fires. Primarily, it means smart prevention and a proactive approach towards your sales stability.
Guaranteed Response Time
Depending on the package, you gain certainty that in a critical failure (e.g., checkout crash), I drop everything and start fixing it in max. 2-4 hours. The average resolution time is just 2 hours (92% of critical errors are fixed within 120 minutes).
External Backups
External database and file backups are performed daily and securely encrypted. In case of a hosting datacenter fire, I restore the store to operation in max 2h. I provide PrestaShop Poznań technical support and remote care for over 25 stores under SLA.
Security Audits
I periodically scan the store code looking for known CVE vulnerabilities in modules. As a certified PrestaShop programmer under subscription with over 10 years of experience (since 2016), I ensure your PrestaShop contract guarantees full customer data safety.
Uptime Monitoring 24/7
An external monitor pings your store every minute from multiple locations. When the server stops responding, I get a phone alert and react immediately - before you even notice something is wrong.
Transparent SLA Packages
We sign the support contract for a minimum of 6 months. You can use the package time to fix bugs, install new modules, or make minor Front-End changes.
Starter (SLA-10)
Ideal for small stores needing basic support in emergency situations.
- ✓ Pool of 6 support hours per month
- ✓ Guaranteed response time to critical errors (checkout/admin panel): up to 12 business hours
- ✓ Daily, multi-stage DB and file backups
- ✓ Support channel: dedicated e-mail
Growth (SLA-20)
For dynamically developing e-commerce needing a proactive caretaker.
- ✓ Pool of 14 hours (for any use)
- ✓ Response time to critical errors: up to 8 business hours
- ✓ Periodic updating of key modules
- ✓ Uptime 24/7 monitoring (phone alerts if it goes down)
- ✓ Support channel: e-mail and dedicated Slack channel
Enterprise (SLA-VIP)
Business continuity guarantee for leaders with hundreds of thousands in turnover.
- ✓ From 30 to 100+ hours of work or 24/7 DevOps supervision (24/7 monitoring with 2h response time)
- ✓ Response time from 2h to 4h, also on selected weekends and holidays
- ✓ Direct phone contact anytime regarding server issues
- ✓ Support channel: 24/7 phone, dedicated Slack, e-mail
From enquiry to full protection in 48h
A simple, transparent process with no unnecessary formalities.
Quote within 24h
Fill in a short form or send an email. Within 24 business hours you receive a package proposal tailored to the scale of your store.
→Initial audit
Before signing the contract, I review the current state of your store: PrestaShop version, installed modules, server configuration and any existing CVE vulnerabilities.
→Contract signing and onboarding
We sign a clear SLA contract (PDF or DocuSign). I set up uptime monitoring, the support channel and take the first backup.
→Protection active
From this point you are in priority. You have a guaranteed response time, active monitoring and someone who knows your store inside out.
Have questions?
What is the difference between emergency repair and SLA?
SLA (Service Level Agreement) care is a contract guaranteeing my availability. A client without an SLA contract falls into the standard queue with any contractor, repairs can take days/weeks. Paying the subscription buys guaranteed time and my priority - when your store goes down, I put aside other tasks and save your business immediately.
What happens if I don't use all the hours in my package?
In the SLA model, you pay mainly for readiness, availability, and priority repairs. If the store was in perfect condition all month, that's excellent: it means prevention and administration are working correctly. Unused hours do not roll over. The exception is the custom Enterprise package, where billing terms and rollover hours are precisely defined and tailored to the client's business cycles.
My store was built by another agency (has "spaghetti code").
I take over third-party stores, but in such extreme cases, an initial, paid Technology Audit (coding/security) is required. If the code is full of holes, I first quote the stabilization work (relieving the technical debt), and then we sign a contract for recurring maintenance.
How can I check if my PrestaShop store has known CVE vulnerabilities?
The fastest way is the free Web Berserker Security Scanner module. Once installed in the back office, it scans your installed modules against the CVE databases (Friends of Presta and NVD/NIST), checks your SSL configuration, debug mode and the default admin URL, and emails you a full report. The scan usually takes under 60 seconds and requires no technical knowledge.
My PrestaShop store has been infected with a virus or malware. Do you help with clean-up?
Yes, malware removal from PrestaShop stores is one of the emergency services I provide. Typical symptoms of infection include: Google flagging the site as dangerous, hosting suspending the account, customers reporting unauthorised card charges after purchase, or unknown scripts appearing in the HTML source. The process has 4 stages: diagnosis and isolation (I take over FTP/SSH access and identify the attack vector), manual malware removal from PHP, JS files and the database, hardening and updates, and finally a written post-clean-up report useful for re-submitting the site in Google Search Console. Response time for clients without SLA is up to 48 business hours; Growth and Enterprise clients get priority with up to 4h response.
Start with a technical audit.
Not sure what state your store is in? An audit is the natural starting point — you find out exactly what you are signing up to maintain, instead of buying a pig in a poke. You get a report with a concrete list of issues and priorities, then decide what to do next.
A one-off service with no commitment. Many clients start with an audit and then move to SLA.
You focus on sales. I handle the technology.
Sign an SLA contract and focus 100% on what you do best: planning the sales and marketing for your brand.
Secure your store: write to me, and I will price a custom package for your store in 24 hours.
Contact regarding SLAI will prepare a draft transparent contract for you.