Employees losing customer emails? Don't know who replied to a complaint and when? UVDesk is a professional Open Source Helpdesk. Collect tickets from email, forms, and marketplaces in one place – without Zendesk license fees.
Hello, my order #4023 was supposed to arrive yesterday. Where is the package?
Dear John, I checked the status. DPD courier has a delay, package no. 0000234234 will leave today.
Customer service via Outlook/Gmail is asking for trouble. Emails go to spam, employees duplicate replies, and the customer waits 3 days for simple information.
Shared "[email protected]" inbox? Sooner or later someone deletes an important email, or two salespeople send conflicting information. Ticket System eliminates this.
Zendesk or Freshdesk charge $50+ per agent. Have a season and hire 5 students to help? Your costs skyrocket. In UVDesk you pay $0.
Customer writes "where is my package?", and employee has to search for them in 3 other systems. Without e-commerce integration, handling one email takes 5x longer.
UVDesk is the only Open Source system that deeply integrates with sales platforms (PrestaShop, Bagisto, Magento, WooCommerce).
Killer Feature: When you open a customer ticket, the system automatically checks their email in the store database and displays their last orders in the side panel. Your employee immediately sees: "Aha, this is the client who bought a fridge a week ago and shipment status is 'In Delivery'". Time saving is colossal.
UVDesk allows creating public FAQ and guides. Double benefit: clients call less with simple questions, and you gain valuable content for SEO (Long Tail).
Create as many employee accounts as you need. Assign them different roles (e.g. "Returns Dept", "Tech Dept"). System grows with your company without cost increase.
Yes. We configure "Mailbox Integration" (IMAP/SMTP). When a client sends an email to your address (e.g. [email protected]), UVDesk automatically downloads it and creates a ticket. Your reply in the system is sent to the client as a regular email.
Yes, that's one of the main advantages of Open Source. Ticket database resides on your server. You have tools to anonymize customer data or delete them on request (right to be forgotten).
Built-in PrestaShop module is very primitive (no ticket assignment, no stats, difficult attachment handling). UVDesk is a dedicated Enterprise-class tool with automation (e.g. "If subject contains 'return', assign to Returns Dept").
In most cases yes. There are migration tools for ticket history, but it requires individual analysis of your current provider's API.
Stop losing customers due to email mess. Implement a system that pays for itself in the first month.
Web Berserker
Michał Sobczak
Address: os. Jana III Sobieskiego 40/2N, Poznań 60-688
NIP: PL5761591075
Designed by Jagoda Szerement
Copyright © 2026 Web Berserker Michał Sobczak | All Rights Reserved